GREENVILLE, S.C., JUNE 5, 2013 — Addison Homes has added a powerful, web-based client portal to the tools it uses to build healthy, high-performance homes. The portal is designed to enhance customer service via streamlined information flow and improved builder-client communication.
This user-friendly system provides clients with easy access to every detail of their new home’s construction process. Whether at home, on the road, out of town or even out of the country, clients can log-in to review and/or update their selections and provide electronic approvals. This keeps the project on schedule – and on budget – while fostering less-stressful decision-making. Clients can also stay current on financials, schedule meetings, check daily site progress and view photos. Most important, they can ask questions in an organized, highly responsive format.
Once construction is complete, the client portal provides a place for warranty-related questions and requests.
“Building a home is a complex process – and this new portal is one more tool in our box to keep clients up-to-date every step of the way,” says Addison Homes President Todd Usher. “Communication is key to a ‘no surprises’ experience that’s free from unexpected costs or frustrating delays. The portal’s interface is straight-forward, organized and accessible, making it easy to keep everyone on the same page.”
About Addison Homes:
Addison Homes builds all of its homes to rigorous ENERGY STAR®, EarthCraft House™ and/or DOE Challenge Home standards. As a leader in sustainable, high-performance building, Addison Homes has received numerous awards and recognition including the 2012 Master Certified Green Builder of the Year Award from the National Association of Home Builders; 2011 EarthCraft House™ Gold Project of the Year Award; 2011 Green Building Advocate of the Year Award from NAHB; 2011 Certified Graduate Builder of the Year Award from NAHB; 2010 Safety Award for Excellence from NAHB/Builders Mutual Insurance Company; 2010 Finalist, America’s Best Builder Award from BUILDER magazine; 2009 Builder of the Year Award from the Home Builders Association of Greenville; 2008 Individual Environmental Stewardship Award from the Upstate Chapter of the US Green Building Council; Upstate Forever’s 2008 Sustainable Communities Champion; and 2007 EarthCraft HouseЀ Regional Builder of the Year Award.